COVID-19 – important information

COVID-19 – important information

This page aims to connect the Richmond Valley community to government information about the pandemic and to provide information about Council’s services and support in response to COVID-19. Richmond Valley Council is not the authority on public health issues.

Extended lockdown announcement Thursday 26 August – What it means for Richmond Valley Council facilities

Richmond Valley Council will close several facilities and restrict some services during the NSW Government-imposed lockdown.

In the interests of public safety, Council’s customer contact centres in Casino and Evans Head will close, as will all waste facilities, library branches, including the mobile library, visitor information centres, the Casino Community and Cultural Centre and Indoor Sports Stadium, and public swimming pools until further notice.


  • Council’s customer contact centres in Casino and Evans Head
  • Waste facilities
  • Library branches including the mobile library
  • Visitor information centres
  • Casino Community and Cultural Centre
  • Casino Indoor Sports Stadium
  • Swimming pools

Council’s parks will remain open for exercise and regular kerbside bin pick up services will continue as normal. Commercial waste generated in the Richmond Valley local government area will still be accepted at Council-owned waste facilities.Council’s waste facilities in Casino, Evans Head and Rappville are open by appointment only for residents who do not have a kerbside service. Those residents wishing to make an appointment at any facility should call the Nammoona Waste and Recovery Facility on 6662 6580. Please note households cannot dispose of waste unless they call and explain their needs.

The closure measures are to ensure the health and safety of both staff and residents, and we thank the community for its cooperation.

Council’s 24-hour hotline – 6660 0300 – is fully operational, with all enquiries handled by experienced staff.

There are a number of ways residents can pay their rates and charges online, such as using Australia Post’s online facility, or a financial institution’s BPay service.

Sending an enquiry to or via the website are also options.

Developers, consultants, business owners, builders, and homeowners should all be familiar with the NSW Planning Portal to lodge development applications and complying development certificates.

The Richmond-Upper Clarence Regional Library has a great range of eResources available including eBooks, eAudiobooks and Beamafilms, which are all available from…/libraries-2/ or the Library app.

COVID-19 Testing

The NSW Government is asking anyone with symptoms, no matter how mild, to come forward for COVID-19 testing. Testing is recommended if you have fever, cough sore throat or shortness of breath and meet the current testing criteria. Richmond Valley sites include:

  • 4Cyte Pathology pop-up testing site, Queen Elizabeth Park at QE2 (velodrome). No referral required. Hours of operation 8am-4pm, Mon-Fri. Closed Saturday and Sunday.
  • Casino Respiratory Clinic, 107 Barker Street, 1800 856 325. Appointment required. Referral not required. Testing for all patients.
  • Sullivan Nicolaides Pathology, Shop 3-4, RSM Centre, 166 Canterbury Street, 6662 3399. Appointment not required. Referral not required. Testing for all patients.
  • Sullivan Nicolaides Pathology, 27 Woodburn Street, Evans Head, 6682 5314. Appointment required. Referral not required. Testing for all patients.

Please visit the NSW Health website for the latest COVID updates:

For information on the Queensland border restrictions visit the Queensland Government’s COVID-19 page:

The Australian Government Department of Health also has essential information on vaccines, and safety guidelines:

Business Resilience Project

The Business Resilience Project is fully subsidised and provides a number of valuable services, including the upskilling of staff and business owners with strategies to be able to manage future experiences, as well as internal referrals for consultation around business management and re-distributing staff, or changing a business model.

Richmond Valley’s business mentor is Emily Lyndon, from Chess Connect, who is available to provide well-being support and services to business operators with under 200 staff and their employees. The Business Resilience Project can also link businesses with other community support and refer to other services where needed.

Emily can be contacted via email at or by calling 0448 615 726.

The NSW Government recently introduced a Business Concierge to help business owners navigate the range of support measures available. Get guidance for your business with the Business Concierge service (

Mental Health Support

Support is available right now for anyone struggling with their mental health. MindSpot is a free online mental health clinic provided by the Australian Government for adults who are experiencing difficulties with anxiety, stress, depression, and low mood.

  • Web:
  • Phone: 18 61 44 34
  • Need urgent 24/7 support? Call Lifeline on 13 11 14.

A comprehensive list of free mental health options is available here: COVID-19-Factsheet-ManagingYourMentalHealth

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