In Council’s Complaints Management Policy, a complaint is defined as:
“… an expression of dissatisfaction, made in respect to a Council officer’s role and/or Council in the provision of service delivery or lack of service delivery which has allegedly affected an individual, group or body of stakeholders whether justified or not.”
What is not a complaint
- A request for service is an action request. Examples are reporting of road potholes, water leaks, dust and noise, overgrown allotments and dog issues. Visit the Request Action page.
- A request for information or an explanation of a policy or procedure. Visit the Request Information page.
- Objections to a development application before Council determination. Visit the Make a Submission page.
- Objections/dissatisfaction in regard to regulatory notices which are challengeable/reviewable via Court or other processes.
How to make a complaint
All complaints (including those reporting sewer overflows) are for the attention of the General Manager. To make a complaint, use the following options: