Request Action

Urgent enquiries

For immediate assistance, please call 02 6660 0300 to speak with a customer service representative. This number is monitored after hours for emergency assistance.

Non-urgent enquiries

Council uses an enquiry system for lodging all requests for action including requests for investigation, maintenance to a Council owned or operated property or a request for a Council service. It is called the Customer Request Management, or CRM.

To make a CRM request, please complete the form below and submit online:

First name
Surname
Phone*
Email*
Your Mailing Address
Request is for
- My property
- Neighbouring property
- Council's property
Coronavirus safety precautions*
Please declare you have not been overseas in the past 14 days or exposed to anyone at risk of COVID-19, or in self-isolation.
- I am currently risk free of COVID-19
Hidden
Subject*
These subjects are to be used as a guideline. If unsure of the subject of your request, choose 'Other' and a customer service officer will determine the nature of your request.
Location of Subject*
State the location of the problem with as much detail as possible, i.e. cross street and nearest landmark.
Request Details
Including descriptive information as to the nature of the problem will help to speed response times of Council's maintenance teams.

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