Wildlife Information, Rescue, and Education Service (WIRES)

Wildlife Information, Rescue, and Education Service (WIRES)

WIRES is a wildlife rescue service which operates a 24/7 rescue hotline on 1300 WIRES (1300 094 737).

Each year, WIRES receives over 171,000 calls to its 1300 number and attends more than 90,000 rescues across NSW. From November 2019 to February 2020, during Australia’s bush fire emergency, WIRES volunteers accepted over 12,900 rescues to assist sick, injured, and orphaned native animals.

WIRES Emergency Advice

If you find a sick, injured, or orphaned native animal, call a wildlife rescue organisation straight away. Improper rescue can hurt or distress the animal and the rescuer. It is critical to get sick and injured wildlife vet treatment as quickly as possible.

When Calling in a Rescue, Report the Exact Location

When reporting rescues to WIRES and vets, please try to confirm the EXACT location you found the animal. This is because many native animals are very territorial, so it’s critical that, when they are ready for release, we return them “home” to ensure their best chance of survival.
In addition, if we know the exact location the animal was found, many young animals have a better chance of possibly being reunited with their parents.

Certain Animals Should NOT Be Approached

If you encounter a sick, injured, or orphaned animal on the list below, call a wildlife rescue organisation straight away. These animals require specialist handling and MUST be rescued by trained wildlife rescuers.

  • Snakes
  • Monitor Lizards (Goannas)
  • Bats (Flying-Foxes or Microbats)
  • Large Macropods (Kangaroos or Wallabies)
  • Raptors (Eagles, Falcons, or Hawks)

What To Do While You Wait

After calling a wildlife rescue organisation you can:

1) Remove any threat to the animal.

This includes keeping all people and pets away from the native animal, to minimise stress to the animal for vet transport or until a rescuer arrives.

2) If it is safe to do so, contain the animal in a warm, dark, quiet place.

For example, gently wrap the animal in a towel and place it in a ventilated box with a lid, cover the box or container with a towel, and transport it carefully to the nearest vet or wait for the rescuer to arrive. Handle the animal as little as possible to minimise stress.

3) Do not give the animal any food or water, unless instructed to by a vet or WIRES.


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