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For immediate assistance, please call 02 6660 0300 to speak with a customer service representative.

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Provide feedback, request action, request information and make a complaint.

Fact Sheets

Fact sheets to help assist you with development enquries, water and sewer services and initiatives of Council.


A list of questions and answers relating to Richmond Valley Council services.

Customer Service Charter

Richmond Valley Council will strive to understand and exceed the expectations of its customers, and ensure interactions with staff are efficient and effective.

Australian Death Notification Service

Supported nationally by Registry’s of Births Deaths and Marriages, the Australian Death Notification Service can help in your time of need.

You can notify multiple organisations including financial, insurance and superannuation institutions, telecommunications and utility providers, government services and more.

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