RICHMOND Valley Council will open its waste facilities in Casino, Evans Head and Rappville by appointment only for those residents who do not have a kerbside service.
Regular kerbside bin pick up services will continue throughout the Richmond Valley as normal, and commercial waste will be accepted at Council-owned waste facilities.
Those residents wishing to make an appointment at any facility should call the Nammoona Waste and Recovery Facility on 6662 6580. All facilities will be open as per their usual operating hours, which can be found on Council’s website.
Following last week’s NSW Government’s health advice which saw the region go into lockdown for seven days, Council was forced to close several facilities and restrict some services. With Saturday’s announcement the lockdown has been extended until Sunday 22 August, Council revisited some closures to help ease community burden.
Council’s Director Projects and Business Development Ben Zeller said public health orders were issued to protect the community and reduce the spread of COVID-19 infection, however, Council was aware these orders restricted some activities which were causing angst among some sections of the community.
To this end, Mr Zeller said Council had reopened its resource and recovery centres for those with no kerbside service, to provide an important service to the community and businesses.
He said Council understood this was a difficult time for the community and appreciated residents’ patience and cooperation.
“These are not decisions we have taken lightly but are sensible precautions to take considering the latest public health orders,” Mr Zeller said.
General Manager Vaughan Macdonald said in the interests of public safety, Council’s customer contact centres in Casino and Evans Head would remain closed, as well as library branches, including the mobile library, visitor information centres, the Casino Community and Cultural Centre and Indoor Sports Stadium, and public swimming pools until further notice.
He said Council’s 24-hour hotline – 6660 0300 – was fully operational, with all enquiries handled by experienced staff, and there were a number of ways residents could pay their rates and charges online, such as using Australia Post’s online facility, or a financial institution’s BPay service.
He said sending an enquiry to firstname.lastname@example.org or via the website https://richmondvalley.nsw.gov.au/contact/ were also options.
“We remain very much open for business and our support services continue to be available,” Mr Macdonald said.
Mr Macdonald is reminding residents the NSW Government’s stay-at-home orders mean you must only leave home for essential reasons. These include:
• shopping locally within your local government area or, if outside of your area, within 5km of your home. You may travel beyond this area if the goods or services are not reasonably available locally
• only one person per household may leave home to shop each day, and browsing in shops is not allowed
• seeking medical care, including COVID-19 testing or getting vaccinated, for an emergency or compassionate needs
• exercising outdoors with one other person within 5km of home or LGA
• essential work or education, where you cannot work or study from home
He said fines for breaching the public health orders were hefty, increasing to $5000, so people should really consider their need to move about the community.
“We know these are challenging times, and we thank you for your patience and support to keep COVID-19 out of our community,” Mr Macdonald said.